TivaraTech Solutions complies with the Consumer Protection Act 68 of 2008 (CPA) in all direct marketing and subscription sales of Titan_CRM to consumers and juristic persons below the R2 million annual turnover threshold.

1. Transparent pricing

All prices on our website and order forms are displayed in South African Rand (ZAR), inclusive of VAT where applicable. No hidden activation fees apply beyond those stated at checkout.

2. Right to fair and honest dealing

We describe product capabilities accurately. Trial terms, renewal dates, and cancellation procedures are communicated before payment is taken.

3. Cooling-off period

Direct marketing transactions qualify for a 5 business day cooling-off period under Section 16 of the CPA. Cancel in writing within this period for a full refund of any amount paid, provided the service has not been fully consumed.

4. Cancellation

You may cancel a fixed-term subscription with 20 business days' written notice before renewal. Early cancellation fees do not exceed the reasonable cost of cancellation as permitted by the CPA.

5. Complaints

Submit complaints to our support team first. Unresolved disputes may be referred to the National Consumer Commission (NCC) or relevant industry ombud as applicable.

This notice does not limit any rights you may have under the CPA. For consumer complaints, contact the National Consumer Commission at ncc.gov.za.